In short, our purpose at TEAM is to blow people’s minds and steal their hearts with incredible brand experiences. We want you to help us help our brands do amazing, unprecedented, wildly creative things, creating moments that people never forget and that people will want to share with others. To make all that great work happen takes a lot of coordination and organization behind the scenes.

WHO WE ARE

TEAM is an award-winning experiential marketing agency that develops and executes creative marketing campaigns rooted in strategy, insights, and decades of learning. We partner with the best brands and people to deliver experiences that create inspiration at the point of engagement. Our roster of talent is essential to executing quality campaigns which live up to our high standards. Visit us online on our website, Facebook, Instagram, or Twitter.

THE TEAM DIFFERENCE

People may forget your witty hashtag and your latest campaign tagline, but they will never forget how you made them feel. That’s because what a brand does is much more important that what is says. Actions speak louder than advertising and marketing. Experiences are what create real connections that lead to brand love and that’s what we do at TEAM. We’re a fun, collaborative, hard working group with a great office environment who takes care of our employees, to ensure that both in work and in life you experience something greater.

The Retail Specialist Program Coordinator plays a critical role in supporting the Retail Specialist Division by driving operational excellence, strengthening program infrastructure, and enabling high-impact field execution across multiple markets.

This position combines data, operations, creative development, and field support with a highly strategic component: dedicating significant focus to the day-to-day operations and support of the Multicultural Retail Specialist program.

The ideal candidate is proactive, highly organized, commercially curious, and energized by working in a fast-paced environment where precision and adaptability are equally important.

Key Responsibilities

Retail Specialist Division Coordination (50%)

Program & Operational Enablement

· Act as a central operational and analytical support for the Retail Specialist Division.

· Build tools, templates, and systems that enhance execution for Retail Specialists.

· Support delivery of clear expectations, performance visibility, and consistent execution across programs.

Data, Systems & Reporting

· Manage, optimize, and maintain Smartsheet workflows tracking activity, deliverables, KPIs, and performance.

· Build and maintain Excel-based databases supporting reporting, tracking, trend analysis, and forecast readiness.

· Manage dashboards providing real-time insight into program performance and field execution.

Creative Design & Storytelling

· Create high-quality decks, presentations, one-sheets, training assets, and visual materials (PowerPoint, Canva, Keynote).

· Translate data and insights into compelling narratives that align leadership, program managers, and field teams.

Program Optimization & Continuous Improvement

· Identify operational inefficiencies and proactively recommend process, tool, and workflow improvements.

· Partner with Program Managers to evolve program structure and scalability.

Multicultural Retail Specialist Program Operations (Approximately 50% of Role)

· The Program Coordinator serves as the operational lead supporting the Multicultural Retail Specialist Manager and is responsible for ensuring the program runs with structure, visibility across all markets.

· This individual plays a central role in managing reporting integrity, expense oversight, workflow development, and field accountability.

Operations & Execution

· Collaborate with the Multicultural Retail Specialist Manager

· Assist with scheduling, resource allocation, and prioritization of multicultural field activities.

· Track ongoing program timelines and milestones, ensuring all multicultural initiatives are on track.

Communication & Coordination

· Serve as a liaison between the Multicultural Retail Specialist Manager, Retail Specialists, and cross-functional partners.

· Draft and distribute internal communications, status updates, and weekly cadence reports for multicultural retail programs.

Field Support & Readiness

· Partner with field teams to ensure multicultural retail assets, materials, and tools are delivered and deployed on time.

· Support troubleshooting and issue escalation for multicultural retail execution challenges.

· Compile field feedback and insights to inform planning cycles and strategy refinement.

Reporting & Insights for Multicultural Programs

· Build and maintain dashboards, reports, and KPI trackers specifically for multicultural retail performance.

· Prepare presentation materials and insights summaries for leadership reviews and strategic planning.

Strategic Support

· Assist in crafting strategic plans and execution playbooks tailored to multicultural retail audiences.

· Support market segmentation analysis, cultural trend research, and competitive insights as needed.

Core Responsibilities

Reporting & Performance Visibility

· Own and maintain reporting frameworks for the Multicultural Retail Specialist program.

· Ensure timely and accurate submission of field reports, KPIs, and deliverables.

· Audit reports for completeness and consistency before leadership review.

· Identify reporting gaps and implement process improvements to increase compliance.

Expense Management & Financial Oversight

· Review and approve field expenses in alignment with budget guidelines and compliance policies.

· Track expense trends and flag inconsistencies or risks proactively

Workflow & Process Development

· Design and refine operational workflows to improve efficiency across markets.

· Build standardized processes for reporting, expense submission, call tracking, and deliverables.

· Develop tracking systems that create accountability and transparency.

· Continuously evaluate processes and recommend improvements.

· Ensure all workflows are documented and scalable.

Status & Field Activity Tracking

· Monitor call activity and visit cadence across markets.

· Track call status, account coverage, and execution consistency.

· Ensure follow-ups are documented and implemented.

Operational Support to the Manager

· Support the Multicultural Retail Specialist Manager.

· Anticipate needs and proactively prepare materials for meetings and reviews.

· Support territory adjustments, staffing transitions, and field communication.

· Assist in prioritization when competing deadlines arise

Qualifications

· Bachelor’s degree or equivalent professional experience.

· 3+ years of experience in program coordination, business operations, commercial support, field marketing, or similar environments.

· Exceptional organizational and project management skills.

· Advanced proficiency in Excel and strong presentation-building capabilities.

· Proven ability to manage multiple priorities without sacrificing accuracy.

· Strong written and verbal communication skills.

· Self-starter with a proactive, ownership-driven mindset.

Preferred Experience

· Experience within the spirits, beverage alcohol, CPG, or related industry strongly preferred.

· Background supporting field teams, distributors, or commercial organizations strongly preferred.

· Familiarity with Smartsheet or comparable workflow platforms.

· Experience supporting multicultural initiatives is a plus.

TEAM is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact hrhelp@constellation-exp.com